By using PIM, you agree to this Acceptable Use Policy in addition to our Terms of Service and Privacy Policy. Violations may result in immediate suspension or termination of your account without refund.
1. Permitted Use
PIM is designed exclusively for licensed personal injury law firms and their authorized staff. Permitted uses include:
Managing PI case files, leads, and client information for your licensed law firm
Sending case-related communications to clients, leads, and adjusters who have consented to receive them
Uploading and processing legal documents, medical records, and police reports for active cases
Using Power PIM AI features to extract data and generate demand letters for actual PI cases
Connecting Google LSA, CallRail, and other integrations to manage your firm's lead pipeline
Inviting authorized firm staff with appropriate role-based permissions
2. Prohibited Use
The following uses are strictly prohibited and may result in immediate account termination:
Using PIM for any purpose other than licensed legal practice at a personal injury law firm
Sending unsolicited messages, spam, or marketing communications to any person who has not consented
Violating the Telephone Consumer Protection Act (TCPA) by sending automated messages without proper prior express written consent
Storing or transmitting information you are not authorized to possess under applicable law or bar rules
Attempting to access data belonging to any other firm on the platform
Reverse engineering, decompiling, or attempting to extract source code from PIM
Reselling, sublicensing, or providing PIM access to unauthorized third parties
Using PIM to facilitate any illegal activity, fraud, or unauthorized data collection
Uploading malicious code, viruses, or content designed to harm the platform or other users
Impersonating another firm, attorney, or individual within the platform
3. Twilio Messaging — TCPA Compliance
PIM uses Twilio to send SMS and voice messages on your behalf. You are the sender of record and are solely responsible for TCPA compliance. Violations of TCPA carry penalties of $500–$1,500 per message.
When using PIM's messaging features through Twilio, you must:
Obtain prior express written consent from each recipient before sending any automated or pre-recorded SMS messages
Maintain documented records of consent for all message recipients
Include opt-out instructions (e.g., "Reply STOP to unsubscribe") in all automated messages
Honor opt-out requests immediately and permanently
Only send messages that are relevant to an active legal matter the recipient has engaged you on
Sending bulk marketing messages or mass SMS campaigns through PIM
Sending messages to individuals who have opted out or who have not provided consent
Using PIM's messaging to contact individuals on the National Do Not Call Registry without consent
4. Google Services — Compliance Requirements
When using PIM's Google integrations (LSA, Ads, OAuth), you agree to:
Comply with Google's Terms of Service and API Services User Data Policy
Only access Google data that is necessary for your firm's use of PIM
Not use Google user data for any purpose beyond what is disclosed in our Privacy Policy
Using Google data obtained through PIM for advertising, profiling, or any non-disclosed purpose
Sharing Google user data with any unauthorized third party
5. CallRail — Call Recording Compliance
When using CallRail integration within PIM, you are responsible for compliance with all applicable call recording laws. In particular:
Disclosing call recording to all parties before or at the start of any recorded call
Complying with two-party consent requirements in states including California, Florida, Illinois, Pennsylvania, and others
Maintaining consent records for all recorded calls involving clients or leads
Recording calls without disclosure in any state requiring all-party consent
Using call recordings for any purpose other than legitimate case management
6. Client Data and Attorney Ethics
As a licensed attorney or law firm using PIM, you are responsible for:
Complying with all applicable state bar rules regarding confidentiality, competence, and use of technology (ABA Model Rules 1.1 and 1.6)
Ensuring all staff accessing PIM are properly supervised and authorized
Maintaining appropriate access controls and not sharing login credentials
Promptly notifying us of any suspected data breach at support@picasemachine.com
Storing information in PIM that you are not authorized to possess under your bar rules or applicable law
Using PIM to practice law in jurisdictions where you are not licensed
7. Enforcement
Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund, reporting to applicable regulatory authorities, and civil or criminal liability under applicable law.
We reserve the right to investigate any suspected violation of this policy. We may suspend access to PIM during any investigation. We will cooperate with law enforcement and regulatory authorities as required by law.
8. Reporting Violations
If you become aware of any violation of this policy — including by another user, or if your account has been compromised — please report it immediately:
PI Case Machine, LLC
Email: support@picasemachine.com
Subject line: Acceptable Use Violation Report
9. Changes to This Policy
We may update this Acceptable Use Policy from time to time. We will notify you by email and provide at least 30 days notice before material changes take effect. Your continued use of PIM constitutes acceptance of the updated policy.